Privacy Policy

Working Iron Equipment Co. (“Working Iron,” “we,” “us,” or “our”) operates this website and related sales and support channels (collectively, the “Working Iron Properties”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Working Iron Properties or use our services, whether you first contacted us through our website, by phone, by SMS, or through our sales desk.

Mobile information (phone numbers and SMS opt-in data) will NOT be shared with third parties, external affiliates, or any business outside of Working Iron for marketing or promotional purposes. “We do not sell, rent, or trade your phone number or SMS opt-in data under any circumstances.”

When you provide your mobile phone number and opt in to receive SMS communications from any Working Iron Property:

• You consent to receive text messages from Working Iron about order and quote updates, equipment availability, service reminders, promotional offers, and other information related to the Working Iron products, services, or properties you have engaged with.
• Message frequency varies based on your account activity and preferences.
• Message and data rates may apply from your mobile carrier.
• Your phone number is stored securely within Working Iron’s systems and used only for direct communications from Working Iron.
• You can opt out at any time by texting STOP to any message you receive from us.
• For help, text HELP or contact us at (555) 014-IRON.

Because the Working Iron Properties are all operated by Working Iron Equipment Co., messages you receive about your orders, quotes, or account may come from the Working Iron Property most relevant to your inquiry. This is not a transfer of your information to a third party — it is Working Iron communicating with you across the properties we operate.

We respect your privacy and will never sell, rent, or share your mobile phone number with any party outside of Working Iron for their marketing purposes.

We collect information that you provide directly to us through any Working Iron Property, including:

• Contact Information: Name, email address, and phone number when you request a quote, place an order, or contact us.
• Order and Quote Details: Information about the equipment, parts, or services you are interested in.
• Communication Preferences: Your preferences for receiving communications from us.
• Usage Data: Information about how you interact with our websites, collected through Google Analytics.

We use the information we collect to:

• Provide, maintain, and improve the products and services offered across the Working Iron Properties.
• Process and fulfill orders, quotes, and service requests.
• Communicate with you via SMS and email about your orders, quotes, service updates, and promotional offers related to the Working Iron products and services you have engaged with.
• Respond to your inquiries and provide customer support.
• Analyze usage of the Working Iron Properties and improve user experience.
• Send you marketing communications (with your consent).

We use ResultReach as our Customer Relationship Management (CRM) platform to manage customer data and communications across the Working Iron Properties. Your email addresses and phone numbers are stored securely in this system to facilitate our communications with you. Our CRM is used internally by Working Iron and is not a means of sharing your data with any third party.

We use Google Analytics to track and analyze activity on the Working Iron Properties. This helps us understand how visitors use our websites and improve user experience. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages.

By providing your email address and/or phone number, you consent to receive communications from Working Iron via email and SMS. These communications may include order and quote updates, service reminders, promotional offers, and other information related to the Working Iron Properties you have engaged with.

Important: As stated in our SMS and Mobile Communications Privacy section above, “your mobile phone number and SMS opt-in data will NOT be shared with third parties, external affiliates, or any business outside of Working Iron for marketing purposes.” You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to our SMS messages.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Object to the processing of your personal information.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: